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Beyond Frustrated: The Sweeping Consumer Harms as a Result of ISP Disputes

New America
Open Technology Institute

In 2013 and 2014, millions of consumers experienced significant, months-long degradation of their broadband products as a result of policies implemented by some of the nation's largest communications companies. This paper analyzes the full picture of the interconnection disputes described in a recent technical report produced by the Measurement Lab consortium and the widespread, direct consumer harm that resulted.

Upcoming Events

Activating Citizens: Organizing for Change in the Digital Era

EVENT December 10, 2014 9:30 am– 11:00 am

Wednesday December 10, 2014

9:30 am – 11:00 am


[u'New America', u'1899 L Street NW Suite 400', u'Washington, DC 20036']

From MoveOn.org to the National Rifle Association, Health Care for America Now to the Sierra Club, membership-based civic associations constantly seek to engage people in civic and political action. What makes some more effective than others?

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in the news | November 21, 2014 | Open Technology Institute

"China's 600 Million Searchers Push Global Internet Towards Censorship"

“There’s an effort to get American and European companies to be more transparent on how they handle government information requests,” said Rebecca MacKinnon, a U.S.-based director of the Ranking Digital Rights project at the New America Foundation and former Beijing bureau chief for CNN. “Obviously, that’s not happening with the Chinese.”

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in the news | November 17, 2014 | Open Technology Institute

Why the South lags behind when it comes to home broadband use

"Cost is a huge factor in terms of broadband adoption, and in the U.S. we tend to pay more for broadband at entry level speed tiers as well as the higher levels," said Danielle Kehl, a policy analyst at the New America Foundation's Open Technology Institute. One reason for this, Kehl suggests, is that there isn't enough competition to drive down the cost of broadband subscriptions. As you can see in this chart from the FCC below, more than a third of Americans live in areas served by two or fewer fixed-location Internet providers with download speeds of at least 6 megabits per second -- enough for basic Internet use but not ideal for streaming video.

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in the news | November 15, 2014 | Open Technology Institute

A Plumbing Problem for the Internet (and the Stock Market)

Cogent’s story became part of the net neutrality debate last winter, when a big plumbing problem afflicted the Internet. Thousands of Netflix customers complained that TV shows and movies were being interrupted by slow data transmissions. A report by the independent Measurement Lab Consortium traced those blockages to the interconnections between Cogent’s plumbing and the “last mile” Internet pipes run by cable and phone companies like Comcast and Verizon.

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in the news | November 14, 2014 | Open Technology Institute

"U.S. Cellular partner, Cellcom and other small carriers oppose using Title II for net neutrality rules"

New America

However, the New America Foundation report rejected the arguments carriers have made. The report included an engineering study, conducted by the foundation's Open Technology Institute (OTI), that concluded that LTE networks are "capable of managing moderate congestion through prioritization protocols that are application-agnostic (e.g., user-directed prioritization). When faced with severe congestion, such as at a major sporting event, LTE networks are able to prioritize delay-sensitive traffic while avoiding discrimination among like applications, content, or services."

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in the news | November 13, 2014 | Open Technology Institute

The Future of war: Cyber is expanding the Clausewitzian spectrum of conflict

The Pentagon's principal cyber advisor, Assistant Secretary of Defense Eric Rosenbach, said about cyber operations last month, "The place where I think it will be most helpful to senior policymakers is what I call in 'the space between'. What is the space between? ... You have diplomacy, economic sanctions...and then you have military action. In between there's this space, right? In cyber, there are a lot of things that you can do in that space between that can help us accomplish the national interest."

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in the news | November 13, 2014 | Open Technology Institute

Do Net Neutrality Rules Hinder Management of Wireless Networks?

New America

The Open Technology Institute (OTI) Thursday announced new research that it says proves net neutrality will not hinder the management of wireless networks. OTI claims the study, which was conducted by CTC Technology and Energy, "demonstrates the fallacy of wireless industry claims that adherence to strong network neutrality protections for consumers and for edge providers is not technically feasible for mobile carrier networks."